FAQs

Simply browse our collection, select your desired jewellery, add it to your cart, and proceed to checkout. Once your order is placed successfully, you will receive an order confirmation.

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to assist you, but changes may not be possible once the order has been processed or shipped.

Once your order has been dispatched, you will receive tracking details via email or WhatsApp, where applicable.

Orders are generally delivered within 4 to 7 working days after confirmation. Delivery times may vary depending on your location and courier service.

Our courier partner may attempt delivery again or contact you to arrange another delivery attempt. Please ensure your contact and delivery details are correct when placing your order.

We accept returns or exchanges on eligible items within 3 days of delivery, provided the jewellery is unused, unworn, and returned in its original condition and packaging.

For hygiene and safety reasons, certain items may not be eligible for return or exchange. Personalised, customised, sale, or clearance items may also be non-returnable.

Please contact us within [24–48 hours] of receiving your order and provide clear photos or videos of the item and packaging. We will review the issue and assist you with a suitable resolution.

Once your returned item has been received and inspected, approved refunds will be processed within [X business days]. The time it takes for the refund to appear may depend on your payment method.