Refund Policy

Last Updated: July 18, 2026

At Waheed Son Jewellery, we want you to be happy with your purchase. If you have any issue with your order, please contact us so our team can assist you.

1. Returns and Exchanges

We accept returns or exchanges for eligible products within 7 days of delivery.

To be eligible for a return or exchange, the item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned with its original packaging.

  • Include all original tags and accessories, where applicable.

  • Not show signs of damage, alteration, or misuse.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Personalised or customised jewellery.

  • Items that have been worn or used.

  • Items damaged after delivery due to misuse or improper care.

  • Items returned without original packaging.

  • Sale or clearance items, unless they are received damaged or incorrect.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging.

After reviewing the issue, we may offer a replacement, exchange, repair, or refund, depending on the circumstances.

4. How to Request a Return

To request a return or exchange, please contact us at:

Email: contact@waheedsonjewellery.com
Phone/WhatsApp: +92 322 5847660

Please include your order number and the reason for your return or exchange.

Do not send an item back without first contacting us and receiving return instructions.

5. Return Shipping Costs

If the return is due to a change of mind, incorrect selection, or any reason unrelated to a mistake on our part, the customer may be responsible for the return shipping costs.

If the item is damaged, defective, or incorrectly sent by us, we will review the situation and determine the appropriate resolution.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be processed through the applicable payment method.

Refund processing times may vary depending on the payment provider or financial institution.

For Cash on Delivery orders, refund arrangements may require additional information from the customer.

7. Refund Deductions

Where applicable, the refunded amount may be adjusted for:

  • Return shipping costs.

  • Delivery charges that are non-refundable.

  • Damage or missing components caused after delivery.

  • Any other applicable deductions communicated to the customer.

8. Exchanges

If you wish to exchange an eligible item for another product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the replacement item has a different price, the difference may need to be paid or refunded as applicable.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may no longer be possible and the order may be subject to our return policy.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us:

Waheed Son Jewellery
Email: contact@waheedsonjewellery.com
Phone/WhatsApp: +92 322 5847660